CUSTOMER SERVICE

SHIPPING POLICY

Processing Times

All orders are processed and packed within 24 business hours of placement. Orders are not processed or shipped on weekends or public holidays.

You will receive a notification immediately once your package is handed over to our shipping carriers.

Domestic Shipping

We offer free standard shipping on all orders above ₹999 within India. For orders below ₹999, a flat shipping fee of ₹99 is applied at checkout.

  • Standard Delivery: 3-5 business days
  • Express Delivery: 1-2 business days (available for select metro cities at an additional charge)
International Shipping

We ship worldwide. Shipping rates are calculated at checkout based on weight and shipping destination. Delivery times range from 7-14 business days depending on customs clearance times.

Please note that import duties, taxes, and custom charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Tracking Orders

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to trace your delivery in real-time. Please allow up to 24 hours for the tracking portal to update.

Lost Packages

DR1FT is not responsible for packages lost, stolen, or damaged during transit. If your tracking details state that your package was delivered but you have not received it, please contact the courier service directly to open an investigation.

Contact Information

For any questions regarding shipping options, tracking information, or delivery issues, please reach out to our team at support@dr1ft.in.